We maintain a Zero-Tolerance Policy towards corruption, hidden charges, and unethical behavior.

1. What Can Be Reported?

We encourage candidates and their families to report any irregularities immediately. You can file a grievance regarding:

• Financial Misconduct: Demands for unauthorized fees, “speed money,” or bribes by any staff or intermediary.
• Misrepresentation: Discrepancies between the promised job/salary and the actual offer letter.
• Process Delays: Unexplained delays in visa processing or flight scheduling.
• Workplace Issues (Abroad): Non-payment of salary, denial of medical rights, or unsafe working conditions in the host country.
• Staff Behavior: Unprofessional or rude conduct by any SKOESL representative.

2. How to File a Grievance

We have simplified the process to ensure accessibility for everyone.

• Direct Hotline: Call our dedicated Grievance Cell at +8801769056374.
• In-Person: Visit our Grievance Officer at our Dhaka office.
• Email: Send details to complaints@skoesl.com.
• Online Form: Submit a ticket through the “Contact Us” section of this website.

3. Our Redressal Process

We follow a structured, military-grade protocol to handle complaints:

• Step 1: Acknowledgment (Within 24 Hours) Upon receiving a complaint, we issue a unique tracking number to the complainant.
• Step 2: Internal Investigation (48-72 Hours) A designated officer investigates the matter. If the complaint involves a staff member, they are temporarily removed from the process to ensure impartiality.
• Step 3: Resolution & Action
  • For Local Issues: Immediate corrective action is taken (e.g., refund of excess fees, disciplinary action against staff).
  • For Issues Abroad: We immediately contact the foreign employer and the Bangladesh Embassy in the host country to mediate and enforce the employment contract.
• Step 4: Feedback & Closure The complainant is informed of the outcome. The case is closed only when a fair resolution is achieved.

4. Whistleblower Protection

Your Safety is Our Priority. We understand that reporting a problem takes courage. SKOESL guarantees complete confidentiality for anyone filing a grievance. There will be no retaliation against any candidate or employee who reports misconduct in good faith. As a concern of Sena Kalyan Sangstha, we are committed to protecting our people.

Need to Speak to Us?

Contact the Grievance Officer directly:

• Name: Major Mehedi Hasan, Retd
• Designation: Deputy General Manager
• Phone: +8801769056374
• Email: complaints@skoesl.com

“We don’t just process visas; we protect rights.”